I wanted to post some due kudos for Hanna Andersson for their outstanding customer service. Back in August, my dad and step-mom offered to purchase Macey’s backpack for her Kindergarten year. Macey picked out one she wanted from Hanna Andersson which was this one:
Macey also got the matching pencil case and lunch box. She loves the print and has been so thrilled with her school “stuff.” In September I received this email from Hanna Andersson:
I saved the email in one of my trusty Yahoo folders and didn’t think much more about it because at the time we weren’t having any issues with Macey’s backpack. About a week ago, I noticed that one of the lining in the backpack straps was starting to come undone and was fraying. I called Hanna Andersson and was given the option for a refund or to get a new backpack. I opted for the new backpack because Macey already loves hers so much! I was told to keep our current backpack and they will send a replacement in another month or so once they are in stock again. Excellent! We haven’t gotten it yet, but I have no doubts that it will arrive in the timeframe given.
That is excellent customer service from a very reputable company. For one, they were proactive in getting the word out about potential defects in their product. This wasn’t even a defect that would be harmful to children and I wouldn’t really consider it major, but I am glad it was brought to the attention of the consumers and that solutions were offered. Kudos, Hanna Andersson! I was already a fan, but now I’m even more impressed!
This morning I have been thinking a lot about the outcome of our Presidential election. I expected that I would be disappointed if McCain didn’t win because he was the candidate our family had chosen to support. I will say that I am somewhat disappointed that he didn’t win, but I am a far cry from “devestated” or upset about it. There would be no point in letting an election affect my life to THAT degree, in my opinion. I decided a long time ago that whichever man won this race would get my full support. I stand by that and will fully support President-Elect Barack Obama. I will pray for him and hope that he leads our nation with Christian character, upstanding morals and unfailing integrity. I believe he will do that. He has a whole nation to answer to, not to mention the God he also serves. I believe him to have a true heart and a desire to work hard for this nation. I would like to see us all unite in support of him because he has some challenges ahead and he NEEDS prayers and support as he goes forward.
Despite “my” guy not winning, I will say that it feels pretty cool to be living in this historic moment. Our first “non-white” President has been elected. That’s HUGE. Really huge. I have never been really sure that we’d see that in my lifetime and we have. That excites me. That shows progress from a nation that was once so racially torn. I’m all for unification on the racial front. After all, we’re ALL God’s children. He designed and created every race, every individual in His own image. We should embrace and appreciate His work in people. 1 Samuel 16:7 has a passage that states this better than I ever could. It says this: “…The LORD does not look at the things man looks at. Man looks at the outward appearance, but the LORD looks at the heart.” Amen!!
I encourage all of us to really put our prayerful support behind Barack Obama and the other leaders of our nation. A change is coming and we can pray it to be change for good. I won’t go into this whole “God bless America” business either because I don’t believe in my heart that God will bless a nation that doesn’t turn to Him prayerfully and faithfully. I think that has to be first. I will pray that God guides America and that our leaders turn to Him for guidance, wisdom, courage and discernment. I hope we will all do that. Let’s move forward with hope and trust. Let’s pray this through, shall we?
